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Paper Mate

Paper Mate

www.papermate.com
What is your customer experience with Paper Mate?

Paper Mate Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Paper Mate has a 4.6 star rating based on 3 customer reviews. Consumers are mostly satisfied and the rating distribution shows 67% positive. Reviewers value website and customer service; price level reported as low.

Key Takeaways for Future Customers

  • Check recent Paper Mate reviews for specific product batches before buying.
  • Inspect pens and pencils at purchase to avoid defective or dried ink.
  • Keep receipts for refunds or replacements and contact customer service if needed.

Negative Feedback / Risk Areas

  • Frequent customer complaints about light lead and pencils that hardly write.
  • Reports of pens with dried ink or defective components and difficulty obtaining refunds.
  • Some users note quality changes after color/production changes.

Positive Feedback

Customers praise excellent material, variety of colors, and overall good writing performance for many products.

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Media from reviews

Paper Mate - Pens ink were dried when purchased
Paper Mate - Defective pen:(Paper Mate - Defective pen:( - Image 2
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Show reviews that mention
pencils customer orange receipt pens mechanical pencils mini pens papermate prints breaks
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Anonymous
map-marker Queens, New York

Question about product

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AI Highlights
  • - Orange pencils had dark lead and were strong.
  • - Now unavailable; replaced by yellow pencils with light lead that break easily, quality is poor.

The orange mechanical pencils, which I liked for their dark lead and strength (almost unbreakable) seem to be unavailable, replaced by yellow pencils with light lead that break easily. I saw other complaints like this online. Poor quality.

User's recommendation: Avoid yellow paper mate mechanical pencils, they are inferior and disappointing

View full review
Ziomara B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seguin, Texas

Pens ink were dried when purchased

AI Highlights
  • - Only 2 Bright Paper Mate pens write; others are dried.
  • - I paid $10.00; Walmart won't refund without a receipt, and I want a refund or replacement.
Paper Mate - Pens ink were dried when purchased

I purchase the Bright paper mate pens, only 2 pens write good the others are dried. I went to return them at wal mart.

They couldn't do

A refund because I didn't have the receipt. I paid $10.00 for the package.

I like the way this pens write. I am requesting a refund or a new package.

Loss:
$10
Pros:
  • Write very smooth
  • Like the variety of colors
Cons:
  • Some inks dried to fast

Preferred solution: Full refund

View full review
Ana C Vus

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mini pens

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Please bring back the InkJoy mini pens; they are so useful. I bought so many of those and now I can't find them.

I need them in my life. Please bring them back.

Pros:
  • Excellent material and variety

Preferred solution: I would like to see back on the market the mini pens

User's recommendation: Excellent quality and variety.

View full review
Anonymous
map-marker San Isidro, Buenos Aires

Reposición del producto o del dinero

AI Highlights
  • - Requesting replacement or refund.
  • - Bought two Paper Mate erasable pens that fail.
  • - Ink line stops; not usable; please email a solution.

Ya escribí tus e la reseña anterior. Y lean el motivo por favor 'Reposición del producto o de lo contrario devolución de mi dinero" Compré 2 (dos) Paper Mate borrable, pero no funcionan.

El trazo se corta continuamente. Y así no me sirve.

Respóndeme a mi mail con la solución. Por favor.

User's recommendation: Cuando solucionen mi problema podré recomendar sus productos

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Anonymous
map-marker San Isidro, Buenos Aires

Reposición del producto o del dinero

AI Highlights
  • - Awaiting a reply and unable to call, please email me.
  • - I want to know how you resolve a case like this.
  • - Please respond to the area supervisor.
Updated by user Dec 17, 2024

Resuelve el problema para así poder recomendar la marca

Original review Dec 16, 2024

Sigo esperando una respuesta. No puedo llamar por teléfono. Necesito que se comuniquen conmigo mediante mi correo electrónico.

Quisiera saber ¿cómo resuelven un caso así?

Por favor, respóndame responsable de área.

User's recommendation: En cuanto resuelvan mi inquietud recomendaré los productos paper mate, que por cierto utilizo mucho.

View full review
Charles H Hcx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paper Mate sharp rider, pencils, hardly write,they write very light the lead that is

AI Highlights
  • - Pencils hardly write; they are too light to see writing.
  • - Two five-pack sets perform poorly; bought at Giant about three months ago.

Paper Mate Sharpwriter #2 lead pencils hardly write! It's so light that you can hardly see what you wrote!

What's wrong with these pencils? I have used these pencils for years and loved them until the two packs of five hardly write! What can be done with these two five-pack pencils?

I'm very disappointed! I bought them at a Giant grocery store about three months ago and don't have the receipt anymore because I was still using the old ones and didn't keep the receipt!

User's recommendation: Check with your pencils n see if the lead is light to see n call paper mate to tell them! Something is wrong with the packs of

View full review
GAIL M Lap

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unsatisfied customer!

AI Highlights
  • - Color changed from orange to yellow.
  • - Lead quality not dark enough to read; outsourcing to China noted.
  • - Prices may rise.

I have been your biggest fan of your mechanical pencils until a year ago. They noticeably changed from orange to yellow at that time and the problem is the low-quality #2 lead.

It is not dark enough to read. Looks like the product has been outsourced to China. I am surely not the only person to notice this change. Why did you change a product that worked so well?

Probably the cost, and if so, pass the increase on to the consumer so we have a workable product.

Thank you. Sincerely, Gail Murray.

Preferred solution: Go back to the way the mechanical pencils were made when you could read what was written.

View full review
1 comment
Alexsander Rul

I have exactly the same complaint. The orange pencils were dark and practically unbreakable. They seem to be discontinued, replaced by yellow pencils that are TOO LIGHT and TOO BREAKABLE.

Thomas S Xmv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad papermate sharpwriter#2

AI Highlights
  • - Color changed to light yellow.
  • - Lead breaks easily and prints light.
  • - Will stop buying if old product unavailable.
  • - Made in USA or China?

Been using this product for years. Color of pencil changed from yellow to LIGHT yellow.

Lead breaks too easy and prints too light.You must go back to old product or lose a customer.

Still made in USA ? Or China?

View full review
1 comment
Alexsander Rul

Same compliant here.

Keesha H Tki

Gel Pens

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AI Highlights
  • - I only use PaperMate Gel pens.
  • - I bought two packs of new colored gel pens that do not work.
  • - I spent $40 on both packs.
  • - I cannot return them.

I only use PaperMate Gel pens and recently purchased two packs of new colored gel pens and they do not work. I was so disappointed being I spent $40 on both packs and cannot return them.

I love these gel pens and wish they worked!! I have never had issues until this recent purchase.

User's recommendation: make sure they work

View full review
Celia Y Vlv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective pen:(

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AI Highlights
  • - One InkJoy pen from a 22-pack wouldn't work; replacing its plastic with a good pen's piece made it work, and compensation is sought.
Paper Mate - Defective pen:(
Paper Mate - Defective pen:( - Image 2
Contains 1 confidential file for company representatives

I got a brand new 22 pack of inkjoys and as I tried them out one of my pens wasnt working right. Naturally, I decided to investigate the pen by taking it and one that was working fine apart.

The pen had an extra spring in the metal pushy piece. Of course, I took the extra spring out expecting it to work. When it didnt I was upset and confused.

I then opened them back up to reinvestigate and it seemed like the little plastic piece that goes inside the metal pushy piece is melted too much?¿ I then proceeded to use all of the defective pens pieces except for the plastic one and replaced the plastic one with the good pens plastic piece and it works! But because of this I am not able to use one of my pens that I paid money for and I am sad:( I was wondering if there is anything that can be done to compensate for this.

Pros:
  • Majority of the time goods product
Cons:
  • Little pricy
  • Sometimes pens dry out quicker than expected

Preferred solution: Price reduction

User's recommendation: I would still buy them, just let the company know if something goes wrong!

View full review

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